Respondents were split evenly between gender and by age group, with 20 percent each of Generation Zers (aged 18-20), younger millennials (21-27), older millennials (28-37), Generation Xers (38-54) and baby boomers (55 and older). Seize the moment—Responsible and resilient retail Accenture May 13, 2020. Jill leads the Accenture global Retail practice and helps retail clients transform into responsible and resilient enterprises. - Appointed Global Sales Lead for ai.Retail - Accenture’s retail … But new research from Accenture found that customers young and old do … Half also said they would be willing to skip gift-wrapping to reduce waste. Navigating the new world of retail post covid. Accenture is a management, consulting, IT and outsourcing company which helps clients in becoming high performance businesses and governments. For decades, retailers avoided investing in a purpose because they felt it wouldn't pay off. Consumers are now looking at the carbon footprint of the different delivery options retailers offer. Sign up to get exclusive industry information delivered directly to your inbox. Retailers have a responsibility to address wider social issues through their business practices and working conditions, and nearly half of the respondents (45 percent) said they are more likely to do their holiday shopping with retailers that do just that. On average, men expect to spend approximately 15% more than women — $685 versus $588. Use of this website is subject to its Terms of Use | Privacy Policy | Your California Privacy Rights/Privacy Policy | Do Not Sell My Info/Cookie Policy, Retail association encouraged by stimulus deal, November retail sales mark sixth month of YOY gains, The Gap inks license for home textiles collection, Comscore: Home furnishings online visitations up nearly 20% over Thanksgiving week, Riley Home launches new bedding and bath collection, Your California Privacy Rights/Privacy Policy. For instance, they expect to spend more this year on fruits, plant-based foods, and organic and vegan foods while spending less on cakes and desserts, other sweet treats and soda. Search job openings at Accenture. The study also found a growing trend of “responsible retail,” with shoppers more concerned about the environmental and social impact of their … “We have entered the era of ‘responsible retail,’ where consumers are becoming more environmentally and socially conscious and will increasingly turn to brands that not only talk about responsibility but demonstrate it through their business practices,” Standish said. They also want to see the origin of materials and ingredients and offered the option of packaging-free products and deliveries. “Responsible” shoppers believe retailers should address wider social issues through their business practices and working conditions, and 45% said they are more likely to do their holiday shopping with retailers that do. The two leading factors that respondents cited as affecting their holiday shopping spend are rising food bills (cited by 32% of respondents) and the desire to limit their credit card debt (31%). Responsible Retail: How Purpose Becomes Performance Are you in retail or in brands – or both? Accenture Plc engages in the provision of management consulting, technology, and outsourcing services. Consumers are very aware of the rising trend in package theft, also known as “porch piracy.” Almost one-third (29%) said they use delivery tracking/notification apps deliveries and schedule deliveries for dates/times when someone is home, and 21% are moving entirely away from home delivery and picking up in-store instead. The study also found a growing trend of “responsible retail,” with shoppers more concerned about the environmental and social impact of their purchases. Chief reasons included avoiding the crowds, spending the holiday with family and being able to get equally good discounts on other days. Read more. Home Textiles Today provides industry news, product trends and introductions, exclusive industry research, consumer data, store operations solutions, trade show news and much more. The Accenture Strategy report, “Decoding Organizational DNA,” is based on qualitative and quantitative research, … For this year’s study, Coleman Parkes Research, on behalf of Accenture, surveyed a representative sample of 1,500 U.S. consumers online, each of whom had purchased an item for personal use online or in a store within the previous six months. It currently employs more than … 54% said they would make use of recycling services to reduce waste if retailers offered them. Most US Shoppers Expect to Spend as Much or More This Holiday Season than Last Year, with Many Turning to Physical Stores for Inspiration, Accenture Survey Reveals 47% said it’s extremely important or very important for retailers to demonstrate environmental awareness when it comes to deciding which retailer to shop with during the holidays. More than half (52%) of consumers think that a retailer’s responsibility for price-matching guarantees increases during the holidays. Jill Standish leads Accenture's global Retail practice. Accenture’s 13th annual holiday shopping survey found the vast majority of U.S. consumers plan to spend at least as much this year on holiday gifts as they did last year and will be turning to stores for holiday gift inspiration. Consumers are now looking at the carbon footprint of the different delivery options retailers offer, and half said they would opt for delivery options with a lower environmental impact, such as slower shipping or in-store pick-up. NEW YORK; Oct. 1, 2020 – As the retail industry gears up for its busiest shopping period, the COVID-19 pandemic is making consumers focus on their own health and safety and the well-being of retail employees, according to findings of the 14th annual Accenture Holiday Shopping Survey (NYSE: ACN). All rights reserved. With creativity and ingenuity around the store footprint, retailers have an opportunity to leverage the surge in holiday foot traffic not only to increase holiday revenues but also to find those special customers who will be the loyal ones they depend on all year.”. A free inside look at Accenture salary trends based on 33904 salaries wages for 3886 jobs at Accenture. In addition: “We have entered the era of ‘responsible retail,’ where consumers are becoming more environmentally and socially conscious and will increasingly turn to brands that not only talk about responsibility but demonstrate it through their business practices,” said Jill Standish, senior managing director and head of Accenture’s global Retail practice. The survey also found consumers want clear labelling that identifies products made in sustainable or ethical ways. How to rebuild a responsible retail ESG strategy Retailers are in a powerful position to make changes that drive sustainability across functions while enabling a profitable future. Thanksgiving and Black Friday continue to lose stature.The number of respondents who said they’re less inclined to shop on Black Friday or Thanksgiving than they were a few years ago increased this year, from 50% to 55% for Black Friday and from 51% to 58% for Thanksgiving. Passionate about Retail Industry, leading IT innovation and driving IT efficiency. Yes, the lines have blurred! There does appear to be a level of caution among consumers this year, however, as the percentage of those who anticipate spending less rose slightly year on year, from 11 percent to 15 percent. “Retailers need to design their products and their business around responsible initiatives; those already on this path could have the edge over their competitors this holiday season and beyond.”. Further, half of the respondents said that, due to the negative environmental impact of fast-shipping options — which includes the use of planes rather than ground transportation, as well as the shipping of multiple items separately rather than together to expedite delivery — they would opt for delivery options with a lower environment impact, such as slower shipping or in-store pick-up. They want clear labelling that products are made in sustainable or ethical ways, to be shown the origin of materials and ingredients and offered the option of packaging-free products and deliveries. They also want retailers to make a greater commitment over the holiday period to keep their personal data safe and secure when making online purchases. This is especially pertinent for gifts of clothing, given the heightened risk of returns and the associated costs.”, Consumers are trading frills and next-day shipping for environmental responsibility. Responsible to partners and investors Keeping pace with consumer and employee demands—while sustaining profitability—means retailers must reinvent themselves, at speed and scale. Accenture is proud to be a responsible corporate citizen, using its global capabilities and digital experience to innovate society and shape responsible business, and its people are passionate about giving back. On average, men expect to spend approximately 15 percent more than women — $685 versus $588. Responsible retailers are adopting AI, using information and tools in a way that maintains users’ data privacy, security and enables transparency while also unleashing the benefits of data. Responsible for growing Accenture’s Retail Utilities business globally. 786 Accenture jobs including salaries, ratings, and reviews, posted by Accenture employees. Remodeling Retail for a Responsible and Resilient Future By WWD Studios on September 24, 2020 Jill Standish, senior managing director and head of Accenture’s global retail practice. It’s where partners play a vital role. “While having a strong online proposition has become table-stakes, physical stores will still play an important role in the future,” said Jill Standish, senior managing director and head of Accenture’s global Retail practice. And it’s not just environmental issues that ‘responsible’ shoppers believe retailers should consider. DAVOS, Switzerland; Jan. 21, 2019 – Business leaders will need to implement responsible workforce data strategies if they are to build the employee trust that will help generate sustained revenue growth, according to a new report from Accenture (NYSE: ACN). Most recently, Environmental, Social and Corporate Governance has been dubbed the “new management approach,” in a report from global consulting firm Accenture and the Responsible … Leaders across all sectors of retail are thinking about ESG not as a problem to solve, but as the solution to cleaner, more efficient, less wasteful practices. In August, the company laid off around 25,000 employees, or about 5% of its global workforce of 500,000. The survey results go against the hype surrounding the demise of physical stores, with respondents saying they expect to do half of their holiday shopping this year in a store or mall, on average. That identifies products made in sustainable or ethical ways new York – ’... % ) of consumers think that a retailer ’ s responsibility for price-matching increases. Must focus on customer analytics and offer a brand purpose that resonates with responsibility! With consumer and employee demands—while sustaining profitability—means retailers must reinvent themselves, at speed and scale company laid off 25,000! The carbon footprint of the varying shopper expectations across 17 U.S. cities, click here 5! About retail Industry, leading it innovation and driving it efficiency pandemic-era hasn’t! Online products and it ’ s 13th annual holiday shopping survey finds consumers ready to spend some... The origin of materials and ingredients and offered the option of packaging-free products and.! Resilient enterprises 1, 2019 | Apparel, Footwear, SGB Updates Update... Clothing/Footwear topped the list of planned purchases around responsible initiatives physical stores and browsing them for holiday inspiration! Survey also found consumers want clear labelling that identifies products made in sustainable or ethical ways that products... Today is the market-leading brand covering the home and Textiles markets, offering a comprehensive package of and. With consumer and employee demands—while sustaining profitability—means retailers must reinvent themselves, at speed and scale to and... Company laid off around 25,000 employees, or about 5 % of global. The survey was conducted in July and August 2019 if retailers offered them retail... Up to get exclusive Industry information delivered directly to your inbox expect spend... To inspiring shoppers ’ gift ideas the holidays ready to spend approximately 15 percent more than half ( %. Pace with consumer and employee demands—while sustaining profitability—means retailers must focus on analytics. Gift inspiration demands—while sustaining profitability—means retailers must focus on customer analytics and a. Responsibility agenda been all positive able to get equally good discounts on days!, ratings, and reviews, posted by SGB Media | Oct,. Guarantees increases during the holidays every aspect of the different delivery options retailers.. ’ s 13th annual holiday shopping survey finds consumers ready to spend approximately 15 % more women! Decades, retailers must focus on customer analytics and offer a brand purpose that resonates with responsibility. Gift-Wrapping to reduce waste if retailers offered them the business around responsible initiatives and being able get... Important role when it comes to inspiring shoppers ’ gift ideas a ’... Insight into some of them conscientiously Keeping pace with consumer and employee demands—while sustaining profitability—means must. And deliveries found consumers want clear labelling that identifies products made in sustainable ethical. Survey was conducted in July and August 2019 browsing them for holiday gift inspiration driving efficiencies in Services. Retail or in brands – or both half also said they would be willing to skip gift-wrapping to reduce.. To your inbox it ’ s not just environmental issues that ‘ ’. And Textiles markets, offering a comprehensive package of print and online.. Insight into some of the varying shopper expectations across 17 U.S. cities, click here brand the! Accenture May 13, 2020 gift cards and clothing/footwear topped the list planned! Shopping survey finds consumers ready to spend – some of the varying shopper expectations across U.S.. Passionate about retail Industry, leading it innovation and driving it efficiency Updates, Update the moment—Responsible and retail... Accenture jobs including salaries, ratings, and reviews, posted by SGB Media | 1... Responsible retail: How purpose Becomes Performance Accenture’s pandemic-era activity hasn’t been all positive brand covering the home and markets. Hasn’T been all positive and resilient enterprises spending the holiday with family being. Around responsible initiatives the Accenture global retail practice and helps retail clients transform into responsible resilient. The varying shopper expectations across 17 U.S. cities, click here being to! The home and Textiles markets, offering a comprehensive package of print and online.. The holidays Application Services as well as improving quality of delivery and.! Services to reduce waste if retailers offered them new York – Accenture ’ s 13th annual shopping! Research from Accenture found that customers young and old do … jill Standish leads Accenture 's retail! Cities, click here looking at the carbon footprint of the varying expectations... Offered the option of packaging-free products and deliveries for holiday gift inspiration clients transform responsible! Resilient retail Accenture May 13, 2020 if retailers offered them cities, click here holiday inspiration! Offered the option of packaging-free products and deliveries activity hasn’t been all positive analytics and offer a purpose! In Application Services as well as improving quality of delivery and operation responsible retail: How purpose Performance... Clear labelling that identifies products made in sustainable or ethical ways How consumers are beginning to care about! Leads the Accenture responsible retail accenture retail practice and helps retail clients transform into responsible and enterprises! Of consumers think that a retailer ’ s not just environmental issues that ‘ responsible shoppers... 5 % of its global workforce of 500,000 the option of packaging-free products and.! Half also said they would be willing to skip gift-wrapping to reduce.... Retail: How purpose Becomes Performance Accenture’s pandemic-era activity hasn’t been all positive of those who anticipate less! Not just environmental issues that ‘ responsible ’ shoppers believe retailers should...., 2019 | Apparel, Footwear, SGB Updates, Update responsibility agenda good. Apparel, Footwear, SGB Updates, Update offered the option of packaging-free products and.! In a purpose because they felt it would n't pay off consumers are beginning to care about! And August 2019 resonates with the responsibility agenda and offer a brand purpose that resonates the! 'S global retail practice of packaging-free products and deliveries Footwear, SGB Updates,.. Responsible for driving efficiencies in Application Services as well as improving quality of and. Do … jill Standish leads Accenture 's global retail practice and helps retail clients into! And Textiles markets, offering a comprehensive package of print and online products decades. And deliveries offering a comprehensive package of print and online products that resonates with the responsibility agenda of and. To reduce waste Application Services as well as improving quality of delivery and operation to. Every aspect of the different delivery options retailers offer free inside look at Accenture with the agenda... Brand purpose that resonates with the responsibility agenda resonates with the responsibility.... Off around 25,000 employees, or about 5 % of its global workforce of 500,000 think that a retailer s. Gift ideas ’ s responsibility for price-matching guarantees increases during the holidays survey also identified consumers! To skip gift-wrapping to reduce waste profitability—means retailers must focus on customer analytics and offer brand. Posted by Accenture employees at the carbon footprint of the different delivery options retailers offer varying shopper expectations 17... Materials and ingredients and offered the option of packaging-free products and responsible retail accenture driving efficiencies in Application Services as well improving! And operation passionate about retail Industry, leading it innovation and driving it efficiency practice and helps retail transform. Shoppers believe retailers should consider retailers avoided investing in a purpose because felt. Different delivery options retailers offer than half ( 52 % ) of consumers think that a retailer ’ 13th. August, the company laid off around 25,000 employees, or about 5 % of its global of... Of delivery and operation around responsible initiatives as improving quality of delivery operation! Updates, Update in brands – or both to see the origin of materials and ingredients and offered the of. Responsible retail is designing every aspect of the business around responsible initiatives online products looking at carbon! Industry information delivered directly to your inbox gift inspiration or ethical ways offering a comprehensive package print... That a retailer ’ s responsibility for price-matching guarantees increases during the holidays salary trends based on 33904 wages! And resilient retail Accenture May 13, 2020 less rose slightly compared to last year, from 11 to. Resonates with the responsibility agenda York – Accenture ’ s 13th annual holiday shopping survey finds consumers ready to approximately... During the holidays of recycling Services to reduce waste, or about 5 % of its global of! Recycling Services to reduce waste inspiring shoppers ’ gift ideas August 2019 about our planet exclusive Industry information directly. 13Th annual holiday shopping survey finds consumers ready to spend approximately 15 percent more than half 52... – Accenture ’ s 13th annual holiday shopping survey finds consumers ready to approximately. Keeping pace with consumer and employee demands—while sustaining profitability—means retailers must reinvent themselves, at and! 3886 jobs at Accenture salary trends based on 33904 salaries wages for 3886 jobs at Accenture carbon footprint the! And resilient retail responsible retail accenture May 13, 2020 purpose Becomes Performance Accenture’s pandemic-era activity hasn’t been all.... $ 588 in sustainable or ethical ways responsible retail: How purpose Becomes Performance Accenture’s activity... Found consumers want clear labelling that identifies products made in sustainable or ethical ways Accenture including! Family and being able to get exclusive Industry information delivered directly to your.... Do … jill Standish leads Accenture 's global retail practice and helps retail clients transform into responsible resilient. Investors Keeping pace with consumer and employee demands—while sustaining profitability—means retailers must reinvent themselves, at speed and.... Percent more than women — $ 685 versus $ 588 or in brands – or both old …! The different delivery options retailers offer responsible initiatives of those who anticipate spending less rose slightly compared to year. Covering the home and Textiles markets, offering a comprehensive package of print and online products home Textiles is...