The most common problem is SIP ALG (Application Layer Gateway). Buy a Compatible Modem & Router or a Gateway to Replace your Comcast Modem. This guide will show you how to setup your Comcast Xfinity xFi Pods, the simple plug-in mesh network satellites. If you don't have a dial tone with your Xfinity Voice service, check if the phones are on the hook and that you charged the cordless phone batteries. Our community is your official source on Reddit for help with Xfinity services. The message callers are getting sounds like we are CLOSED. It doesnt work. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. FWIW they just updated the XFi iOS app today. Close. XFi Pods are a rip off they dont work to extend your wifi to outside of the house and they dont backup the products either, I was told twice that it is not their issue. COMCAST needs to take ownership of down phones and change message to "Comcast phone service is down. Calling them apparently hasn't worked so I've come here for help. It’s a must have security app. The touchpad on my Gateway Windows 8 laptop suddenly stopped working: My gateway Laptop keyboard is typing the wrong order of letters. Try again later". These cookies do not store any personally identifiable information. Whenever I open the app or website, it tells me "Please give us a call." A New Kind of Network Designed to Save You Money. Please let me know what I have to do. xFi port forwarding not working. Jan 25, 2019 - No battery backup so you will need a UPS if you live in a town with constant power outages. According to the product description, they are supposed to automatically connect to the "best" option. Make a test call. For more information on how to conserve data through Xfinity Mobile's auto-connect capabilities and unlimited data plans, visit xfinity.com/mobile/plan today. I also saw that you want to make sure the gateway isnt in bridge mode. Our phones are also down (for past 3 days). ... but some parts of the site will not then work. Should you experience further issues, please create a new post. The in-person comast installer and on the phone tech both said "Netgear huh, well that's your problem not ours." In order to make changes to the Wireless Gateway, you must be connected to it directly, and not to any other router you may have. Learn more about activating your Xfinity xFi Gateway using the Xfinity app. I never changed the username or password or even got into the gateway other than the xFi app on my phone. lol striking out everywhere. Then she asked me if I would be using my own router and gateway; I'd spent $400 on my own router and gateway last year so I told her yes. 1. I tried to set the XB6 as a modem only and in the admin panel set the gateway to bridge mode. The xFi Advanced Gateway has an 8x8 internal antenna array, so you get extra speed and a nice-looking design. 30 minutes later she came back and said I couldn't use these items because I had signed up for a package with a home phone, so I needed a phone … I've called xfinity about this multiple times and I sit there for an hour each call, but then in the end they randomly send a technician for no reason and nothing changes. I tried to go into the gateway GUI via 10.0.0.1 with username - admin and pword - password. 1. Before continuing, make sure your computer has an Ethernet connection to your Wireless Gateway, or you are connected to the Wi-Fi connection provided by your Wireless Gateway. If you have problems with your services, our experts are here to solve them. Enjoy WiFi access on the go with millions of free Xfinity WiFi hotspots nationwide. They still didn’t show any activity lights or connect to the computers. How to Watch Holiday Movies all Month Long with Xfinity, The Best Voice Commands For The Coziest Holiday Season, Celebrate the Spirit of the Season with Xfinity Holiday Surprises, WiFi becomes more a part of our everyday lives. Plug in your Gateway. The Xfinity app is the easiest way to activate your Internet service, get online in minutes, and set up your home network — no technician needed. I cannot even get through the set up. Watch a video to see how remote tech support works. Posted by 2 years ago. xFi has much more features to get that stress of being hacked off your shoulders. Here is what cannot means from my other post. 11. ... Stay connected, inside & outside the home with our Advanced Gateway, Pods, and 19 million Xfinity WiFi hotspots. I still have not received my phone call, and I need access to my information at home from work. Connect the cable’s other end to the phone’s base. Press question mark to learn the rest of the keyboard shortcuts. With xFi, we’re giving our customers unprecedented visibility and control over one of the most important technologies in their lives – with the fastest speeds, the best coverage, and ultimate in-home control. Comcast's new xFi Advanced Gateway supports Wi-Fi 6, and is available to all subscribers with speeds 300 Mbps and up at no additional charge. A golden rule for troubleshooting technology is “turn it off, then turn it back on,” … Never miss a moment with tools to improve your connection like speed test, troubleshooting, and more. Thanks for letting me know because it's working now:), This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. Please help! I recommend anyone having troubles or not having any troubles to … With Xfinity Mobile, you get America’s largest and most reliable network combined with the most WiFi hotspots nationwide. 1 Reboot Gateway Unplug any mesh network Pods you may have. However this does not appear to be the case. I have like $4K of Sonos gear and can’t use it. Watch ‘The Stand’ Premiering December 17th and More with CBS All Access—Now Available on Xfinity! Cleaned the inside and out side, but the sound keeps going out. You do not need to buy a 2-in-1 gateway device (modem + router in 1 device), such as the one Comcast commonly supplies and brands as “xFi”. You can go with a cable modem and pair it with a wireless router. Enjoy WiFi access on the go with millions of free Xfinity WiFi hotspots nationwide. This post is now closed. If the light on your … Save Big on Select Phones, or Bring Your Own Device. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Wait for the light on your Gateway to turn on solid white. If you have questions about your services, we're here to answer them. It’s the only network that gives you access to millions of Xfinity WiFi hotspots so you can save money. Here are some simple troubleshooting steps to take when your phone won’t connect to WiFi that should get you up and running again in no time. Check network status, view your plan details, and even pay your bill, all from the palm of your hand. Unplug your Gateway. Press J to jump to the feed. Check for the indicator lights. coffee was spilled on my gateway keyboard. The SONOS wifi network never shows up during set up, have updated everything SW wise. When the lights are steady or green, you may now start using your home phone over the internet. Xfinity xFi Speed Test. Welcome to the Xfinity community! We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Wait one minute. Shut It Down. If you have questions regarding why this post was marked as a discussion, please reach out to the moderators. ... As you move away from your Gateway (modem or router), signal strength diminishes, slowing upload/download speeds and reducing coverage. Let's test the speed to your computer. Comcast is launching a new Wi-Fi 6 gateway, but you’ll have to be on one of Comcast’s plans with speeds of 300 Mbps or more per month to be able to … How it works. ... Then she asked me if I would be using my own router and gateway; I'd spent $400 on my own router and gateway last year so I told her yes. The placement of your Gateway is the key to ensuring both coverage and speed for your devices. Archived. After the gateway was turned on, I reconnected the phone lines and Ethernet cables. It will work fine Power on the router. Not only is the xFi Advanced Gateway one of the best performing gateways on the market, but it also comes with xFi – a simple, digital dashboard for Xfinity customers to control their home WiFi network. As WiFi becomes more a part of our everyday lives, figuring out how to fix it when it’s “broken” is crucial. Just switched to Xfinity for better bandwidth and Sonos does not work with their Xfi wireless router cable modem. Some internet is working, but my POS system is not connecting to the internet. The device also has VoIP phone jacks, so if you need phone service and need to rent a gateway, ask for the XB6-T it has a Broadcom chipset and not the Puma 5 or 6 chips the battery back up older Xfinity gateways do. If this doesn't resolve the issue, plug a working corded phone into different jacks to determine whether the problem is with one particular phone or jack. Your phone is now ready to make calls. We have a dedicated page that discusses how to disable SIP ALG on routers and why it can be so problematic in a VoIP environment. Learn More Control. 12. how to get pounds key to work: Gateway NE56R41U keyboard won’t work. When the phone is properly connected, you may now power on the router. Setup XB6 as a modem only and use the X4S as Router. ... phone, chat, and step-by-step guides. I appear to have no control over which pod (or the main gateway) my devices connect to. I’ve also tried restarting the gateway via the My Account and xFi apps, with the same result. Troubleshoot possible issues with device connectivity on Xfinity xFi. What can not means from my other post on solid white with the same result phone call, and million... Show any activity lights or connect to the internet Select phones, or Bring your device... Use it Pods, and even pay your bill, all from palm. Gateway using the Xfinity app, i reconnected the phone lines and Ethernet cables control which... 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